Regional Airports Company Limited
Guest Relations Officer


Guest Relations Officer

Required No.



Hanimaadhoo International Airport (HAQ)

Minimum Qualification & Experience

Minimum 3 passes in O’ level including English (Grade C and above)

Specific Skill Required

  • Able to speak fluently in English and Dhivehi.
  • Ability to interact effectively with individuals from diverse backgrounds.
  • Strong problem-solving skills and the ability to handle stressful situations with grace and professionalism.
  • Flexibility to work on a shift-based schedule, including weekends and holidays.
  • Proficient in Microsoft Excel and Microsoft windows applications (MS office packages and databases)


  • Welcoming passengers upon arrival at the airport lounge and throughout the airport, assisting with check-in, boarding passes, and luggage tagging as needed.
  • Manage lounge access, verifying eligibility and processing guest registration, while ensuring a pleasant and personalized experience
  • Maintain a clean, comfortable, and well-organized lounge environment, addressing any maintenance or cleanliness issues promptly.
  • To offer personalized assistance to passengers, inclusive of providing information on flight updates, boarding times, airport services, and wayfinding within the airport.
  • Proactively address passengers' needs and inquiries, offering guidance and resolving issues in a timely and professional manner, both in the lounge and throughout the airport.
  • Manage and resolve customer complaints or concerns effectively, escalating issues to the appropriate department or personnel when necessary.
  • Monitor passenger satisfaction and gather feedback in both the lounge and airport environment, sharing insights with management to continuously improve the overall passenger experience.
  • Collaborate with colleagues and other airport staff to ensure a seamless and efficient travel experience for all passengers.
  • Establish and maintain strong relationships with passengers, airlines, and other stakeholders to enhance communication and collaboration in the airport environment.
  • Identify opportunities for improvement in customer service and sales and propose solutions or suggestions to HOD/Supervisor.
  • Assist the HOD/Supervisor in implementing new initiatives, policies, or procedures related to the airport lounge and overall customer experience.

Basic Salary

MVR 10,000.00

Daily Allowance per working day

MVR 175.00

Application Process: Send the complete "Job Application Form" attached with this publication to [email protected]  

Application Deadline: 02 April 2023, 14:00 hours

28 March 2023