TERMS OF REFERENCE (TOR)

Post: IT Technician 

No of Vacancies: 01                  

Post Type: Temporary (One year contract)

Department: IT Department

Reporting to: IT Manager

Overall Responsibilities:

The objective is to work under guidance of IT Manager and System Administrator to attend the technical issues / helpdesk issues to provide client support to staffs of this corporation. The expected deliverables and requirements are outlined below.

Key Tasks, Responsibilities and Deliverables:  

• Work with guidance of the System Administrator to tackle daily client issues.
• Provide support in installation and maintenance of all data center equipment.
• Provide support in maintaining the network of the corporation.
• Providing Desktop support including the following technologies: Microsoft Office 365 products, Windows and Linux Systems, Network printers, copiers and others as assigned.
• Assists in orientations, training programs, and preparation of user training manuals on various network applications.
• Participates (along with users) in systems evaluation.
• Identify client system errors and recommends system modifications.
• Train staff on building HR Capacity the acceptable standards.
• Any other duties that may be assigned from time to time.

Requirements

• MQA level 5 or 6 qualification in Information Technology / Computer Science with 1 Year Experience.

Additional Competencies required

• Sufficient knowledge in technical support for Office 365 and Windows client environments
• Basic understanding of Linux and Windows Server Environments.
• Basic understanding of TCP/IP protocols.
• Basic understanding of Virtualized environments.
• Strong commitment and willing to work outside normal working hours when required.
• Ability to lead and work independently.
• Strong interpersonal skills.
• Ability to assess and communicate issues clearly.
• Strong problem-solving skills.
• Attention to details.
• Strong time management skills.
• Ability to work under pressure and deliver project objectives.

Remuneration Package

• Gross pay between MVR 14,000 – MVR 15,000 depending on the Qualification and Experience.

Working Hours

• The selected applicant will be required to work from 0800 to 1600 on weekdays.  

Documents required with the job application:

• Complete and up-to-date Curriculum Vitae (CV).
• Copy of National Identity Card.
• Copies of academic certificates with transcripts.            
• All International certificates must be accredited from MQA.
• Reference letters from current/ previous employers certifying type of employment, job roles and service period.
• Recommendation letters from previous supervisors or employers (optional).

How to Apply:

• Required documents should be submitted using the link: https://sdfcmv.aidaform.com/job-application-form-it-support-technician before 27^th September 2021, 14:00hours.

Important notes to applicants:

• Incomplete applications will be rejected without further notice.
• Applications should be submitted only via the given link, applications received via email will be rejected.
• Only short-listed candidates will be notified for interview.

For inquiries, please contact us on weekdays between 9:00am to 14:00pm via phone 3026015 / 3026016 or email to [email protected]