Housing Development Finance Corporation (HDFC) Plc is the Maldives' only specialized housing finance institution, committed to improving access to affordable housing through innovative and sustainable financing solutions. Established in 2004, HDFC is supported by reputable international shareholders, including the International Finance Corporation (IFC), Asian Development Bank (ADB), and HDFC Bank Ltd, India. HDFC plays a vital role in supporting homeownership and housing development across the Maldives through responsible lending, customer-focused service, and sound financial management.

Job Description

Customer Service and Business Development Support

• Oversee lead management and ensure effective follow-up and conversion into applications.
• Supervise and monitor customer inquiries across all service channels to ensure timely, accurate, and professional responses.
• Respond to incoming customer inquiries through multiple channels, including phone calls, emails, chatbot, and other correspondence, providing prompt and accurate information regarding products and services.
• Continuously assess the customer journey, identify opportunities for improvement, and recommend initiatives that enhance customer satisfaction and support the achievement of organizational objectives.
• Ensure the customer service area is well-organized, professional, and reflective of the Company's commitment to delivering an exceptional customer experience.
• Provide customers with accurate, reliable, and timely information regarding products, services, application requirements, eligibility criteria, and process-related inquiries.
• Attend to customer complaints and concerns promptly and professionally, ensuring effective resolution and a positive customer experience.
• Actively contribute to the achievement of the Company's annual business development and customer service targets.

Business Performance Monitoring and Analysis

• Compile, monitor, and analyse business development, including lead generation, conversion rates, customer feedback, and target achievement.
• Develop dashboards, reports, and management presentations to support decision-making and performance evaluation.
• Lead the Business Development Unit, setting objectives and strategies to achieve growth targets.
• Identify performance gaps, emerging trends, and opportunities for improvement, and recommend practical solutions to enhance business outcomes.
• Develop business development plans, campaigns, and initiatives in alignment with the company’s strategic goals.

Customer and Product Support

• Support the Business Development team by providing data-driven insights to strengthen customer acquisition and retention strategies.
• Lead and support the dissemination of information on HDFC's products and services through marketing campaigns, exhibitions, roadshows, customer engagement activities, and other promotional initiatives.
• Collaborate with Marketing and Business Development teams to evaluate campaign effectiveness and recommend improvements.
• Provide recommendations to management on product positioning and new business opportunities.
• Contribute to product development initiatives by assisting in the preparation and submission of proposals and supporting documentation for management approval.

Administrative and Reporting Support

• Maintain and update databases relating to leads, customer interactions, market intelligence, and competitor information.
• Support cross-functional projects by providing administrative, analytical, and reporting assistance.
• Manage day-to-day administrative activities, including receiving, recording, filing, dispatching, and tracking documents and application forms, ensuring all records are properly maintained and accounted for.
• Provide administrative and coordination support for departmental projects, initiatives, and business activities.
• Prepare reports and compile customer interaction data to support business analysis and continuous improvement initiatives.
• Coordinate internal and external communications in a timely and professional manner.
• Ensure efficient workflow, effective record management, and smooth operational support within the department.
• Monitor business development performance metrics and prepare regular reports for Senior Management.

Qualification Requirements

• Bachelor’s degree in Business Administration, Marketing, Economics or a related field with a minimum of two (2) year of relevant work experience; or
• Diploma in Business Administration, Marketing, Economics or a related field with a minimum with a minimum of three (3) years of relevant work experience.
  
• Preference will be given to candidates with prior experience in sales, customer service, market research or financial services.

Competencies

• Customer Focus
• Analytical Thinking
• Attention to Detail
• Risk Assessment
• Communication and Negotiation Skills
• Teamwork and Collaboration

Salary: Competitive salary based on qualification and experience.

Other Benefits:

• Staff Health Insurance Scheme
• Staff Loan Scheme
• Annual Bonus
• Training and Professional Development Opportunities

Documents Required:

• Interested candidates are requested to complete the online application form and upload the required supporting documents via the link: Application Form

Deadline for Application submission: Applications must be submitted no later than 18 October 2026, 14:00 hrs.

Note: Applications will be only accepted through the online application form, and only shortlisted candidates will be contacted for an interview.

Human Resource Department

Housing Development Finance Corporation Plc., 3^rd Floor,

Tel: +960 3334666; email: [email protected]