Housing Development Finance Corporation (HDFC) PLC, established in January 2004, is the only specialized housing finance institution in the Maldives. HDFC is a privatized company with International Shareholders represented by the International Finance Corporation (IFC of World Bank Group), Asian Development Bank, and HDFC Bank Ltd. of India, jointly holding 51% of shares.

Job Description

Operational:

• Manage daily customer interactions through phone calls, chatbots, and social media.
• Manage and track leads, ensuring effective engagement, timely follow-ups, and successful conversion into applications.
• Support efficient application processing by streamlining procedures.
• Maintain accurate data records, including tracking and monitoring referral customers.
• Onboard, evaluate, and manage third-party stakeholders to ensure service quality and compliance.
• Coordinate with customers to schedule and manage appointments.

Strategic and Project-Based:

• Drive portfolio growth and expand market presence through new opportunities.
• Support the development of new financial products and services.
• Plan and execute market campaigns, visits, and events.
• Conduct research and analyse market trends to support business development strategies and enable informed decision-making.
• Collaborate on process and system improvements to enhance customer experience.
• Organize, plan, and manage corporate and promotional events.

Qualifications and Skills

Educational Requirement

• Bachelor’s degree in business administration, management, marketing, finance, banking, or related field. 
• 1 year of experience in Sales, Customer service or similar field will be an added advantage.

Experience & Skills

• Excellent communication and interpersonal skills.
• Strategic thinking and Marketing Awareness.
• Strong organizational abilities and time management skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in handling customer queries and providing information effectively.
• Strong work ethic and pro-active to problem solving.
• Ability to work independently without supervision

Salary:Salary ranging from MVR 18,000 to MVR 20,000 commensurate with qualifications and experience.

Other Benefits:

• Staff Health Insurance Plan
• Staff Loan Scheme
• Annual Bonus
• Training and development opportunities.

Working Hours: The selected candidate will be required to work from 08:00 to 16:00 hrs., from Sunday – Thursday.

Application process: Interested candidates are requested to fill out the application form and submit the required documents via the following link:

https://form.jotform.com/243588907905471

Deadline for submission: On or before 04^th September 2025, 2:30 PM

Note: Only shortlisted candidates will be contacted for an interview.

Human Resource Department

Housing Development Finance Corporation Plc., 3rd Floor,

Tel: +960 3334666; Fax: +960 3315138; email: [email protected]