Call Center Representative
Customer Relations & Administration

LOCATION
Gn. Fuvahmulah

MINIMUM QUALIFICATION & REQUIREMENT
O’Level/A’Level

OVERALL SCOPE
Providing a substantial platform to customers and communicating with them in a professional and informed manner in order to enable the company to enhance its larger strategic vision and common business objectives.

SCOPE OF WORK
• Handle customer inquiries, complaints and other issues respectfully and professionally.
• Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Utilize software, databases, scripts, and tools appropriately.
• Maintain and update the customer database with the status of each caller.
• Build customer royalty by follow-up calls.
• Evaluate documents and report feedbacks and concerns to improve the service.
• Understand and strive to provide consistent customer service.

JOB SKILLS AND SPECIFICATIONS
• Exceptional customer service skills including active listening.
• Fluent in English and Dhivehi language.
• Professional verbal and communication skills (professional phone voice).
• Ability to diffuse tense situation.
• Familiar with the Microsoft Office package.
• Should be able to work flexible hours.

SALARY PACKAGE
Gross Salary of MVR 8,000.00

REQUIRED DOCUMENTS
• Educational certificates
• Job reference letters
• NID card or Driver’s License
• CV

Apply via: https://jobs.urbanco.mv 
Deadline: 10th August 2023, 14:00
For Further Information: 3353535 or call the center hotline: 1516