Customer Relations Officer
Customer Relations & IT

MINIMUM QUALIFICATION & REQUIREMENT
• Diploma in relevant field (OR)
• A’Level with minimum 3 years of experience in relevant field

OVERALL SCOPE
Responsible to maintain a substantial platform to customers and communicate with them in a professional and inured manner in order to enable the company to enhance its larger strategic vision and common business objectives including customer retention, efficiency and problem resolving by ensuring its strong customer base.

SCOPE OF WORK
• Serve as the face of the company, offering friendly service to those entering the building.
• Handle customer inquiries, complaints and other issues respectfully and professionally.
• Receive and record incoming documents.
• Ensure all emails are received and attended.
• Communicate and coordinate effectively with internal departments.
• Scan and archive all incoming documents to the system, preparation of delivery sheets and timely distribution of documents/mails to relevant departments.

JOB SKILLS AND SPECIFICATIONS
• Should be able to work as an individual and as a flexible team player.
• Excellent writing and communication skills in English and Dhivehi.
• Ability to multi-task and work in a fast-paced environment.
• Excellent interpersonal skills, in addition to effective customer interaction skills.
• Ability to pay close attention to detail and make good sound decisions based on information given.
• Working knowledge of help desk software, databases and reports.
• Should be familiar with Microsoft office package and any other software relevant.

SALARY PACKAGE
Gross Salary of MVR 17,000.00

REQUIRED DOCUMENTS
• Educational certificates
• Job reference letters
• NID card or Driver’s License
• CV

Apply via: https://jobs.hdc.com.mv/ 
Deadline: 2nd March 2023, 14:00hrs
For Further Information: 3353535 or call center hotline: 1516