Housing Development Corporation
Maldives
Call Center Representative

Call Center Representative
Customer Relations & IT

MINIMUM QUALIFICATION & REQUIREMENT

  • O’ Level Qualification.
  • Preference will be given to candidates with experience in a relevant field.

 

OVERALL SCOPE
Provide a substantial platform to communicate with customers in a professional and inured manner in order to enable the company to enhance its larger strategic vision and common business objectives which includes customer retention, efficiency and problem resolving by ensuring a strong customer base.

 

SCOPE OF WORK

  • Handle customer inquiries, complaints and other issues respectfully and professionally
  • Respond efficiently and accurately to customers by explaining possible solutions ensuring that the clients feel supported and valued.
  • Utilize software, databases, scripts, and tools appropriately.
  • Manage and update customer database with the status of each caller.
  • Ensure cases are attended on a daily basis.
  • Build customer loyalty by follow-up calls.
  • Evaluate, document and report feedbacks and concerns to improve the service.
  • Understand and strive to provide consistent customer service.

 

JOB SKILLS AND SPECIFICATION

  • Exceptional customer service skills including active listening.
  • Fluent in English and Dhivehi language.
  • Professional verbal and communication skills (professional phone voice).
  • Exceptional customer service skills including active listening.
  • Proficiency with Microsoft Office and other relevant software.
  • Ability to clarify information and diffuse tense situations.
  • Adaptability and accountability.
  • Able to work after office hours and odd hours based on requirements.
  • Should be able to prioritize tasks and manage one's own time effectively.
  • Has utmost integrity and ability to maintain confidentiality.

 

SALARY PACKAGE
Gross Salary of MVR 8,000.00

 

REQUIRED DOCUMENTS

  • Educational Certificates
  • Job reference letters
  • NID card or Driver’s License
  • CV

 

Apply via:  https://jobs.hdc.com.mv 
Deadline: 01st February 2023, 14:00hrs
For Further Information: 3353535 or call center hotline: 1516

25 January 2023
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