Call Center Representative
Customer Relations & IT

MINIMUM QUALIFICATION & REQUIREMENT

• O’ Level Qualification.
• Preference will be given to candidates with experience in a relevant field.

OVERALL SCOPE
Provide a substantial platform to communicate with customers in a professional and inured manner in order to enable the company to enhance its larger strategic vision and common business objectives which includes customer retention, efficiency and problem resolving by ensuring a strong customer base.

SCOPE OF WORK

• Handle customer inquiries, complaints and other issues respectfully and professionally
• Respond efficiently and accurately to customers by explaining possible solutions ensuring that the clients feel supported and valued.
• Utilize software, databases, scripts, and tools appropriately.
• Manage and update customer database with the status of each caller.
• Ensure cases are attended on a daily basis.
• Build customer loyalty by follow-up calls.
• Evaluate, document and report feedbacks and concerns to improve the service.
• Understand and strive to provide consistent customer service.

JOB SKILLS AND SPECIFICATION

• Exceptional customer service skills including active listening.
• Fluent in English and Dhivehi language.
• Professional verbal and communication skills (professional phone voice).
• Exceptional customer service skills including active listening.
• Proficiency with Microsoft Office and other relevant software.
• Ability to clarify information and diffuse tense situations.
• Adaptability and accountability.
• Able to work after office hours and odd hours based on requirements.
• Should be able to prioritize tasks and manage one's own time effectively.
• Has utmost integrity and ability to maintain confidentiality.

SALARY PACKAGE
Gross Salary of MVR 8,000.00

REQUIRED DOCUMENTS

• Educational Certificates
• Job reference letters
• NID card or Driver’s License
• CV

Apply via:  https://jobs.hdc.com.mv 
Deadline: 01st February 2023, 14:00hrs
For Further Information: 3353535 or call center hotline: 1516