HDC(161)-HRM/IU/2022/189
14th April 2022

Call Center Representative
Corporate Affairs, Administration & ICT

MINIMUM QUALIFICATION & REQUIREMENT
• O’Level 5 Passes (Including English & Dhivehi) with 2 years of experience in relevant field.

OVERALL SCOPE
Provide a substantial platform to communicate with customers in a professional and inured manner in order to enable the company to enhance its larger strategic vision and common business objectives which includes customer retention, efficiency and problem resolving by ensuring a strong customer base.

SCOPE OF WORK
• Handle customer inquiries, complaints and other issues respectfully and professionally
• Respond efficiently and accurately to customers by explaining possible solutions ensuring that the clients feel supported and valued.
• Utilize software, databases, scripts, and tools appropriately.
• Manage and update customer database with the status of each caller.
• Ensure cases are attended on a daily basis.
• Build customer loyalty by follow-up calls.
• Evaluate, document and report feedbacks and concerns to improve the service.
• Understand and strive to provide consistent customer service.

JOB SKILLS AND SPECIFICATION
• Fluent in English and Dhivehi language.
• Professional verbal and communication skills (professional phone voice).
• Exceptional customer service skills including active listening.
• Understanding of company service, product and policies.
• Proficiency with computer.
• Ability to ask prying question and diffuse tense situations.
• Adaptability and accountability.

SALARY PACKAGE
Gross Salary of MVR 13,000.00

REQUIRED DOCUMENTS
• Accredited certificates
• Job reference letters
• NID card or Driver’s License
• CV
• Police Report

Apply via: https://jobs.hdc.com.mv 
Deadline: 20th April 2022, 12:00hrs
For Further Information: 3353535 or call center hotline: 1516