Job Opportunity

As an initiative of the Ministry of Economic Development, TradeNet Maldives Corporation Ltd continues to strengthen the MED Contact Center as the public face for MED services. TradeNet invites applicants to join our team as Contact Centre Agents to deliver quality services at our new location at Fuvahmulah City, as part of the Ministry’s efforts to decentralize its structure and job opportunities.

Post

Contact Centre Agents (Full-time)

Reference

TradeNet-CS/J/2021/7

Location:

TradeNet Maldives, Fuvahmulah

No of positions

30

Term of Employment

Contract basis for a term of 1 year. Contract can be extended upon performance review at the end of the term.

Remuneration

Gross Salary - MVR 8,280.00

Scope of work

• Process forms and applications.
• Maintain database by entering new and updated customer and account information.
• Prepare source data for computer entry by compiling and sorting information.
• Establish entry priorities.
• Process customer and account source documents by reviewing data for deficiencies.
• Resolve deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintain data entry requirements by following data program techniques and procedures.
• Verify entered customer and account data by reviewing, correcting, deleting, or reentering data.
• Combine data from both systems when account information is incomplete.
• Purge files to eliminate duplication of data.
• Test customer and account system changes and upgrades by inputting new data.
• Research required information using available resources.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Answer incoming calls and respond to customer emails and live chat.
• Provide service information to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Follow up where necessary.
• Complete logs and reports.
• Other duties as assigned.

Education

Minimum GCE O’ Level pass in 3 subjects or B-Tech graduate or MNQF Level 3 certificate

Work Experience

Minimum 1-year experience as a Data Entry Clerk, or a similar role is preferrable.

Desired skills

• Excellent data entry and typing skills.
• Excellent listening, verbal, and written communication skills in Dhivehi and English.
• Attention to detail
• Computer savvy
• Ability to handle stressful situations appropriately.
• Pleasant personality with ability to work in teams, and individually, delivering results with minimum supervision in challenging circumstances.

Interested applicants are requested apply with the following documents before 1500hrs on 15th March 2021 via Job Center website: https://jobcenter.mv/jobs/contact-centre-agent-shift-duty-full-time-fvm-march-2021

• Completed Job Application Form (attached to the announcement)
• CV
• Scan of National ID card
• Scans of educational certificates
• Employment reference letters
• Police Report 

Please make sure to mention the designation you are applying for in the subject of the email.

Only shortlisted candidates will be called for an interview.