Support Technician
Business Unit, Telecommunication Network

MINIMUM QUALIFICATION & REQUIREMENT

1. Degree or MNQF Level 7 Qualification in Computer Science or Information Technology with minimum 2 years’ experience in relevant field. (OR)
2. Advanced Diploma or MNQF Level 6 Qualification in Computer Science or Information Technology with minimum 3 years’ experience in relevant field. (OR)
3. Minimum 4 years of experience in Telecom Industry with Professional Certifications such as CCNA/CCNP.

OVERALL SCOPE
The Support technician is responsible for carrying out all the tasks assigned by the network specialist in the Networking Operation/Service Operation Centre in Hulhumale’.

SCOPE OF WORK
• Provide first level contact and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Track, route and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Walk customers through problem solving process.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilise excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation and closure.
• Recommend procedure modifications or improvements.
• Handling and managing customer faults.
• Performing regular checks on the network hardware and software.

JOB SKILLS AND SPECIFICATIONS
• Knowledge of LAN, WAN, VPN and wireless networking technologies.
• Knowledge of IP subnetting, routing and switching, VLAN creation/management, IP address management
• Troubleshooting and multi-tasking skills
• Knowledge of Passive Optical Network and other Telecommunication equipment will be an added advantage.
• Knowledge of help desk procedures, products and services
• Working knowledge of help desk software, databases and remote control.
• Able to work long hours.

SALARY PACKAGE:

Salary negotiable based on educational qualification and experience.
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Application Process:
Send the job application along with your CV, copies of accredited certificates, Job reference letters, Police Report and ID card or Driver’s License copy via the link (https://rb.gy/54jnys). For any additional queries please contact to 3355305.

Application Deadline: Date: 18th January 2021 (Monday) Time: 14:00hrs