Housing Development Finance Corporation Plc
Maldives
ASSISTANT MANAGER – CUSTOMER RELATIONS

CAREER OPPORTUNITY

Housing Development Finance Corporation (HDFC) PLC, established in January 2004, is the only specialized housing finance institution in the Maldives. HDFC is a privatized company with International Shareholders represented by International Finance Corporation (IFC of World Bank Group), Asian Development Bank and HDFC Investments Ltd. of India, jointly holding 51% of shares.

In accordance with our business plans, HDFC PLC has a vacancy for the right candidate who can provide support to the ADMIN Team of the company in the capacity of Assistant Manager - Customer Relations

Job Title:  ASSISTANT MANAGER – CUSTOMER RELATIONS

Major Responsibilities:-            

  • Periodically monitor interactions of customers to ensure quality control, provide directions and make recommendations as necessary to the management
  • Maintain and monitor statistics and report to management on turnaround time and suggest measures for improvement
  • Address and resolve escalating areas of concern as raised by the customers, identify and develop problem solving methodologies to resolve customer issues
  • Regularly monitor and keep a record of the Customer Complaints received and report to the Management
  • Liaise with other institutions in promoting HDFC schemes
  • Conduct customer satisfaction surveys
  • Act as a focal point for End-User finance projects

Required Qualification & Experience

  • Graduate with minimum 5 years’ experience in customer care field
  • Ability to deliver effective results, meet deadlines for targets
  • Should be an effectual communicator verbally as well as through writing skills
  • Ability to work under pressure
  • Good people skills
  • Competent with General Office Software

Salary

  • Negotiable commensurate with qualifications and experience

Other Benefits

  • Service allowance
  • Fixed monthly Cost of Living Allowance
  • Health Insurance

Term of Contract: 12 months (Renewable subject to performance review)

Interested candidates are requested to submit application (downloadable website: www.hdfc.com.mv) with CV, copy of ID card, police report, attested educational certificates and other supporting documents on or before 28th January 2020, 2:30 pm. Only shortlisted candidates will be contacted for interview.

 

Human Resource Department

Housing Development Finance Corporation Plc., 4th Floor,

Tel: +960 3334666; Fax: +960 3315138; email: [email protected]

 

20 January 2020
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