ގަންނަން ބޭނުންވާ ތަކެތި
ނަންބަރު: (IUL)199-CS/199/2015/24
ޕަބްލިޝްކުރި ތާރީޚް: 24 މޭ 2015
ޕަބްލިޝްކުރި ގަޑި: 14:11
ސުންގަޑި: 28 މޭ 2015 13:00
ނޭޝަނަލް ސޯޝަލް ޕްރޮޓެކްޝަން އޭޖެންސީ
ދިވެހިރާއްޖެ
ތަކެތި ގަންނަން

ޕެންޝަން އެންޑް ސޯޝަލް ޕްރޮޓެކްޝަން އެޑްމިނިސްޓްރޭޝަން ޕްރޮޖެކްޓުގެ އެހީގެ ދަށުން ނެޝަނަލް ސޯޝަލް ޕްރޮޓެކްޝަން އޭޖެންސީއަށް ތިރީގައި މިވާ ތަކެތި ގަންނަން ބޭނުންވެއެވެ.

Items

  

Units

Lot 1: Equipment

 

 

1

Call center phones with Headphones & PABX integration

10

2

VoIP PABX Upgrade and Phone line installation

1

3

Server System (VoIP PABX and Call center management)

1

4

SAN Storage

1

Lot 2: Software

 

 

5

Call center management software

1

 Item 1 - Call center phones with Headphones & PABX integration

10 x VoIP Phones

8 x Yealink T26P or better

 

2 x Yealink T38G or better

Headphones

10 x Yealink YHS 32 or better

 Item 2 - 3CX VoIP PABX Upgrade & Setup for Call center

Supply and installation of 3CX Pro Edition  with Call Center Module (www.3cx.com)

 

Supply and installation OR configuration of existing FXS gateway device

 

Integration of 3CX PABX System with existing PABX (via coordination with Dhiraagu)

 

Cabling for 10x workstations

 

Configuration of NSPA Local Area Network and NSPA Firewall (Cisco ASA 5512)

 

Configuration of 3CX Pro and NSPA SAN for call recording

 

Supply and installation of 24inch LCD Screen for Call queue information diplay

 

Training of 3x NSPA Staff for basic management and maintenance of 3CX

 

IMPORTANT: NSPA may request for a demo of the 3CX installation from short listed parties.

 

Item 3 - Rack mount Server 

Processor

Two (2) Intel® Xeon® (2.6GHz/6-core/15MB/7.2GT-s QPI/80W, HT, Turbo2) Processor (Launch Date: 2014 or later)[i]

RAM

64 GB 1600MHz DDR3

HDD

5 x 600GB 10K RPM SAS 6Gbps Hot-plug + 2 x Hot Standby Idle HDDs

Hot plug SAS 10k rpm SFF (2.5inch)

Raid Controller

Dedicated RAID controller with 1024MB NVRAM

RAID Level Support

Raid levels 0, 1, 10, 5, 6

RAID Configuration

Raid 6 Configuration with 2 x Hot Standby Idle HDDs (Supplier must configure to provide Total usable capacity)

Network Controller

Dual port 10Gigabit Ethernet

Form Factor

Rack mount

Full Rackmout kit should be included

Operating System support

VMWareESXi, Windows Server 2012 Standard Edition (*supported* OS with drivers etc)

SAN Connectivity

 

Warranty

Parts: 3 Years; Service :3 years; On-site: 3 years

OS and Software

OS

Windows Server 2012 Stand Edition CPU License
 

Launch Date can be found on Intel website: example. For E5-2418L processor launch date can be found on: http://ark.intel.com/products/75783/Intel-Xeon-Processor-E5-2418L-v2-15M-Cache-2_00-GHz.

Item 4  SAN Storage

Note: Please provide cost for either or both of the SAN Options (Lowest price will be considered from both options)

Item 4 - SAN Storage: Option 1 

Total RAW Capacity should be atleast 10TB 

Storage Controller: Dual Storage Controller (Active/Active)

Hard Disk type: 10k SAS

Network Interface: 10GbE iSCSI (2) Ports per Controller

OS Supported: Windows Server / CentOS / Red Hat/ VMWareESXi

Support RAID: 5, 6, 10

Support for SSD Drives

Warranty: 3 year parts, 3 year service, 3 year onsite

Item 4 - SAN Storage: Option 2

Total RAW Capacity should be atleast 7 TB

Storage Controller: Dual Storage Controller

Hard Disk type: 15k SAS

Network Interface: 10GbE iSCSI (2) Ports per Controller

OS Supported: Windows Server / CentOS / Red Hat/ VMWareESXi

Support RAID: 5, 6, 10

Support for SSD Drives

Warranty: 3 year parts, 3 year service, 3 year onsite

Item 5 - Call Center Management Software

  1. Record all incoming and outgoing calls
  2. Search for caller based on phone number
  3. Search for past cases/issues based on caller id
  4. Create, read, update and delete functionality for:

4.1.   Organizations

4.2.   Atolls and islands

  1. User management

5.1.   CRUD users and roles

5.2.   Assign permission and permission management

  1. Meta-data management

6.1.   All metadata (dropdown, radio-button options etc must be configurable from the admin center)

  1. Integration with 3CX VoIP software (IF 3CX has a REST API and Integration with DNR JSON API) (To be developed once installed)
  2. Technology and Source code: Preferred - PHP Language, based on framework Symfony2, Laravel or Silex, Database: MySQL CE Full source code must be provided.
  3. Software must be user friendly
  4. User documentation
  5. User training – 4 hours x 5 days
  6. Administrator Training – 4 hours x 2 days
  7. Developer Training – 8 hours x 4 days

IMPORTANT: Screenshots of all available features must be presented in the bid, except for feature 7.

IMPORTANT: NSPA may request for a demo of the software to verify features.

 ޕޮއިންޓް ދިނުމަށް ހަމަޖެހިފައިވާ އުސޫލު

  • އަގު: 40 ޕޮއިންޓް (އެންމެ ކުޑައަގެއް ހުށަހަޅާ ފަރާތަކަށް އެންމެ މަތީ ޕޮއިންޓް އެއަށްފަހު ޕޮއިންޓް ދެވޭނީ ރޭޝިއޯއިން)
  • ޑެލިވަރީ: 50 ޕޮއިންޓް (ޑެލިވަރީއަށް އެންމެ ގިނަ ޕޮއިންޓް ލިބޭނީ އެކަށީގެންވާ އެންމެ ކުރުމުއްދަތެއް ހުށަހަޅާ ފަރާތަކަށެވެ. ޑެލިވަރީ މުއްދަތު ވާންވާނީ އެންމެ ލަސްވެގެން 15 ޖޫން 2015 ގެ ކުރިން ޑެލިވަރީ ކުރެވޭ މުއްދަތަކަށެވެ. އަދި 3 ދުވަސް ނުވަތަ އެއަށްވުރެ ކުރުމުއްދަތެއް ހުށަހަޅާނަމަ، ސްޓޮކް ހުރިކަމުގެ ލިޔުމެއް ހުށަހަޅަންވާނެއެވެ. މިލިޔުން އެންސްޕާއިން ބޭނުންވެއްޖެނަމަ ވެރިފައިކުރެވެންވާނެއެވެ.
  • ތަޖުރިބާ: 10 ޕޮއިންޓް. (ތަޖުރިބާ ކަމުގައި ބެލެވޭނީ މިފަދަ މުއައްސަސާތަކަށް ކޮމްޕިއުޓަރ ހާޑްވެއަރ/ ސޮފްޓްވެއަރ ފޯރުކޮށްދީފައިވާ ކަމުގެ ލިޔުންތަކުގެ މައްޗަށެވެ. މިގޮތުން ހުށަހަޅާ ކޮންމެ ލިޔުމަކަށް ލިބޭނީ 5 ޕޮއިންޓެވެ. ޖުމުލަ ލިބޭނީ ގިނަވެގެން 01 ޕޮއިންޓެވެ.)

ބިޑް ހުޅުވުން:

  • ބިޑް ހުށަހެޅުމުގެ ސުންގަޑިއަކީ 28 މޭ 2015 (ބުރާސްފަތި) ދުވަހުގެ 13:00 ގައި އެންސްޕާގެ މީޓިންގރޫމަށެވެ.
  • ކޮންމެ އައިޓަމަކަށްވެސް އަގު (ޕްރައިސް ޕްރޮޕޯޒަލް) ހުށަހަޅާނީ ވަކިންނެވެ.

އިތުރު މަޢުލޫމާތު:

އިތުރު މަޢުލޫމާތު ސާފުކުރުމަށް ގުޅުއްވާނީ: ރަސްމީގަޑީގައި 7976643 މުޙައްމަދު ޙުސައިން – އައިޓީ އެޑްމިނިސްޓްރޭޓަރ.

ނޭޝަނަލް ސޯޝަލް ޕްރޮޓެކްޝަން އެޖެންސީ

ޕްރޮޖެކްޓް މެނޭޖްމަންޓު ޔުނިޓް

އަމީނީ މަގު، 20379

މާލެ، ދިވެހިރާއްޖެ

24 މޭ 2015