Receptionist
Hospitality Operations

MINIMUM QUALIFICATION & REQUIREMENT
O’Level / A’Level

OVERALL SCOPE
Responsible for running a smooth operation of front desk activities and ensuring a pleasant and warm experience for the guests and visitors.

SCOPE OF WORK
• Greet guests and visitors in a friendly and professional manner, providing a warm welcome to ensure that their needs are met.
• Provide assistance, answer inquiries, and provide accurate information about the establishment's services, facilities, and attractions.
• Handle the front desk area efficiently, including check-ins and check-outs, reservations, and room assignments.
• Attend to reservations, cancellations, and modifications of bookings.
• Maintain accurate guest records and handle billing procedures.
• Answer phone calls, take messages, and handle guest inquiries via phone, email, or in person.
• Liaise with other departments, such as housekeeping and maintenance, to ensure guest requests and concerns are addressed promptly.
• Address guest concerns, complaints, or issues in a professional and timely manner.
• Assist in resolving conflicts or escalate issues to the appropriate supervisor or manager when necessary.

JOB SKILLS AND SPECIFICATIONS
• Excellent customer service skills.
• Knowledge of Microsoft Office programs such as PowerPoint, Word and Excel.
• Strong communication skills.
• Strong interpersonal skills.
• Good organizational and management skills.
• Should be able to work as an individual and as a flexible team player.

SALARY PACKAGE
Gross Salary of MVR 13,000.00

REQUIRED DOCUMENTS
• Educational Certificates
• Job reference letters
• NID card or Driver’s License
• CV

Apply via: https://jobs.urbanco.mv 
Deadline: 20th December 2023, 14:00hrs
For Further Information: 3353535 or call center hotline: 1516