Job Opportunity

As an initiative of the Ministry of Economic Development, TradeNet Maldives Corporation Ltd continues to strengthen the MED Contact Center as the public face for MED services. TradeNet invites applicants to join our team as Contact Centre Agents to deliver quality services at our new location at Fuvahmulah City، as part of the Ministry’s efforts to decentralize its structure and job opportunities.

Post

Contact Centre Agent (Shift duty, full-time)

Reference

TradeNet-CS/J/2021/2

Location:

Fuvahmulah City

No of positions

20

Tentative Start Date

February 2021

Term of Employment

Contract basis for a term of 1 year. Contract can be extended upon performance review at the end of the term.

Remuneration

Gross Salary - MVR 8,280.00

Scope of work

• Answer incoming calls and respond to customer emails and live chat.
• Manage and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process forms and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls, live chat where necessary
• Complete call logs and reports
• Other duties as assigned.

Education

Minimum GCE O’ Level pass in 3 subjects or B-Tech graduate or MNQF Level 3 certificate

Work Experience

Minimum 1-year experience as a Call Centre Agent, Customer Service Representative, or a similar role is preferrable.

Desired skills

• Excellent listening, verbal, and written communication skills in Dhivehi and English.
• Excellent data entry and typing skills.
• Ability to handle stressful situations appropriately.
• Pleasant personality with ability to work in teams, and individually, delivering results with minimum supervision in challenging circumstances.

Interested applicants are requested to submit applications via Job Centre website (URL: https://jobcenter.mv/jobs/contact-centre-agent) before  before 1500hrs on 24^th January 2021.

Only shortlisted candidates will be called for an interview.