Customer Relations Officer
Corporate Affairs, Administration & ICT

MINIMUM QUALIFICATION & REQUIREMENT

1. Diploma in relevant field (OR)
2. A’Level 3 Passes or MNQF Level 4 Qualification in relevant field with 3 years’ experience in relevant field.

LOCATION
Fuvahmulah City

OVERALL SCOPE
Responsible to manage and monitor the overall operations of Call Center.

SCOPE OF WORK
• Manage and monitor all activities at the call center on a daily basis.
• Encourage the company policies whilst using product and services.
• Ensure our representatives are equipped to reach their objectives and goals.
• Answer their questions with proper guidance and assist them through challenging calls.
• Ensure all calls are logged and routed to relevant departments for actions.
• Follow up on all actions and call customer for feedback.
• Identify customer concerns /issues and inform supervisor.
• Be up to date on all new guidelines and announcements.
• Monitor call center performance to identify operational problems and solutions.
• Manage filing and data collection.
• Taking part in training and other learning opportunities to expand knowledge of company and position.

JOB SKILLS AND SPECIFICATION
• Exceptional customer service including active listening
• Professional verbal and communication skills (professional phone voice)
• Understanding of company service, product and policies
• Proficiency with computer
• Ability to ask prying question and diffuse tense situation
• Adaptability and accountability

SALARY PACKAGE:

Gross Salary between 12,500.00 to 14,250.00 based on qualification and experience
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Application Process:
Send the job application along with your CV, copies of accredited certificates, Job reference letters, Police Report and ID card or Driver’s License copy via the link (https://rb.gy/swgxgp). For any additional queries please contact to 3355305.

Application Deadline: Date: 1st December 2021 (Tuesday) Time: 14:00hrs