Ref No: FNK/A/IUL/2018/513

TERMS OF REFERENCE

FOR

ICT DIRECTOR

TO

FENAKA CORPORATION

Background

Fenaka Corporation was established on 18 June 2012, registered on 1^st August 2012 under the Company Act 10/96. The corporation is formed by the merger of all utility companies. It is a 100% government owned Limited Liability Company. The main objective of the company is to ensure the island communities are delivered with exceptional water, secure and reliable supply of electricity, sewer service and proper waste management systems. The company is guided and directed by the board of directors at policy level. In operation level, the Managing Director (MD) is responsible for all execution and decision making for the Company. Under the MD there are the five Executive Committee members (Chief Technical Officer, Chief Financial Officer, Chief Service Officer, Chief Internal Auditor, and Chief HR Officer) where all the departments are managed and responsible for supervising and administration.

Fenaka Corporation has 16 regional branch offices spread throughout the country of Maldives, these offices including main Head Office in the capital Male’ City manage and coordinate 152 Powerhouses along with a few water and sewerage service offices. There are about 1000 computers and 2000 employees and all the systems that are used in all offices are installed specific software packages for operating without errors and even if any errors occur, these software packages have the capacity to recover and run through the day. Most of the applications are used within a network such as ERP system which depends on Internet and Intranet to function, Ooredoo Maldives provides a country wide network solution for Fenaka Corporation.

Purpose

The Director ICT drives day to day functional delivery of ICT services and programs that reflect contemporary best practice and achieves optimal outcomes for the organization’s strategic operational and business requirements.

Key Accountabilities

• Lead the delivery of high quality ICT services across the organization to provide optimal levels of support for the organization’s key operational requirements.
• Identify and define specific ICT business requirements in collaboration with directors, managers, clients across the organization and third party stakeholders to develop tailored ICT solutions.
• Drive the implementation and delivery of new systems, technologies and services to deliver innovative and flexible ICT solutions that achieve business requirements.
• Develop, implement, review, evaluate and report on the organization’s ICT strategic, business and operating plans and associated projects, ensuring alignment with the strategic directions of the organization.
• Drive ongoing analysis and review of ICT service delivery to identify opportunities to improve and enhance the services for the organization.

Key Challenges

• Manage organization expectations and deliver outcomes to agreed targets and timeframes.
• Identify and address complex ICT service delivery issues and provide alternate solutions based on well considered and balanced assessment of the facts and consequences.
• Assess and respond to the impact of changes in the operating environment ensuring a high level of integration with the agency’s strategic directions.

Key Responsibilities

• Provide strategic ICT advice to influence decisions regarding ICT initiatives.
• Inspire, guide, support and motivate team, provide direction and manage performance.
• Encourage team to work collaboratively to contribute to achieving the team’s business outcomes.
• Lead discussions and decisions regarding implementation of innovation and best practice.
• Provide information and guidance regarding ICT service delivery issues
• Provide strategic advice for business improvement, propose technical solutions to ICT issues and receive feedback on service delivery
• Provide information regarding agency rules and standards
• Agree and manage underpinning contracts for service delivery
• Consult, provide and obtain information, negotiate required outcomes and timeframes
• Manage and report on government related performance targets
• Represent organization interests and negotiate to achieve optimal outcomes

Qualifications for the Director

Minimum qualifications:

• ICT Specialist with atleast a degree in IT Management or related area.
• More than 5 -7 years of experience in managing employees within ICT department.
• Should have knowledge about Helpdesk and Planning ICT tasks.
• Must have knowledge about SQL Database and Stored Procedure.
• Experience in Policy Development and Implementation.
• Knowledge relevant to Data Protection and In-Depth knowledge Unified Communication and Server Virtualization.
• Proven ability to manage technical experts and external service providers, including formal tendering, contract negotiation, management of commissioned work, and ongoing supplier relationship management.
• Good analytical skills to analyze and interpret data
• Good communication skills in English (both written and spoken)
• Experience in Managing networks (VPN & MVPN)

Director’s Reporting Obligation

The Director is expected to work closely with Fenaka Corporation and will report directly to the Managing Director.

Annex A: Information on submission of proposal

1. Must submit;
   1. Copies of certification, if any.
   2. Experience letters, if any.
   3. Curriculum Vitae, which should include past projects which were effectively implemented.

2. The submission address is: The address below on or before 06^th January 2019, 13:30 hrs.        

Fenaka Corporation Limited,

7^th Floor, Port Complex Building,

Hilaalee Magu, Male’, 20307,

Republic of Maldives

30^th December 2018