Call Center Representative
Customer Relations & IT

LOCATION
Gn. Fuvahmulah

MINIMUM QUALIFICATION & REQUIREMENT
• O’ Level / A’Level

OVERALL SCOPE
Provide a substantial platform to communicate with customers in a professional and inured manner in order to enable the company to enhance its larger strategic vision and objectives.

SCOPE OF WORK
• Handle customer inquiries, complaints and other issues respectfully and professionally.
• Respond efficiently and accurately to customers by explaining possible solutions while ensuring that the clients feel supported and valued.
• Utilize software, databases, scripts, and tools appropriately.
• Update the customer database with the status of each caller.
• Ensure cases are attended to on a daily basis.
• Build customer loyalty through follow-up calls.
• Evaluate, document and report feedback and concerns to improve the service.
• Understand and strive to provide consistent customer service.

JOB SKILLS AND SPECIFICATIONS
• Exceptional customer service skills including active listening.
• Fluent in English and Dhivehi language.
• Professional verbal and communication skills (professional phone voice).
• Proficiency with Microsoft Office and other relevant software.
• Ability to clarify information and diffuse tense situations.
• Adaptability and accountability.
• Should be able to prioritize tasks and manage one's own time effectively.
• Has utmost integrity and ability to maintain confidentiality.

SALARY PACKAGE
Gross Salary of MVR 8,000.00

REQUIRED DOCUMENTS
• Educational certificates
• Job reference letters
• NID card or Driver’s License
• CV

Apply via: https://jobs.urbanco.mv 
Deadline: 01st June 2023, 14:00hrs
For Further Information: 3353535 or call center hotline: 1516