Job Title: IT Officer (3)

Division: ICT Division

Work Location: MTCC Tower

Application Deadline: 16-May-2021

Apply via https://mtcc.mv/careers

Responsibilities:

• Field incoming help requests from end users via both phone and e-mail and requests to the helpdesk system in a courteous manner.
• Document all pertinent end user identification information, including name, division, contact information, and nature of problem or issue.
• Understand the working of the hardware used in the Automatic Fare Collection System (AFC) and ensure all hardware and software in the AFC system is in working condition.
• Attend issues related to AFC system under the supervision of senior staff.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems, escalate problems (when required) to the relevant department.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Install anti-virus software.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Design and conduct end-user training on applications and IT equipment usage when necessary and as directed by the supervisor.
• Ensure all activities are performed in compliance to ICT policies and mandate.

Minimum Requirements:

• MNQF level 06 and Above - (Associate Degree / Bachelor’s Degree)  in Computer Science / Information or relevant field with 01 years of experience OR
• MNQF level 05 - Diploma in Computer Science / Information or relevant field with 02 years of experience OR
• Certifications in MSCS or CompTIA A+ Technology with 03 years of experience

Salary Benefits:

• Salary: 13,000 - 16,000 /- MVR
• Staff medical insurance
• Pension scheme